Vista Management handles all work orders for Raintree. All work orders must be submitted through your Homeowner Portal, which is managed by Vista Management. Once received, the work order is expedited to a Board member and/or a representative from Vista Management who will respond accordingly.
The Raintree Condominium Association is only responsible for common areas, roofing and building issues.
Owners are responsible for problems with plumbing, A/C, heating, electrical, windows, doors, etc. If you are a renter or guest experiencing issues with plumbing, A/C, electrical, windows, doors, etc., you must contact the owner or rental agent of the unit for assistance, not Vista Management, Ventura Homeowners Association (VHOA) or Raintree Board Members.
HOW TO SUBMIT A WORK ORDER (REQUEST)
- Access the Vista Homeowner Portal through the button below
- Find the “Requests” icon (see visual)
- If you are logged in, you will be prompted to fill out your request. If you are not logged in, you will be promoted to log-in to continue.
- Enter details of the request and submit.
- All work orders submitted through the portal are recorded in your account history so you’ll always know what was submitted and when.
Once you click through to the Homeowner Portal, look for this icon:
TERMINOLOGY USED BETWEEN THE RAINTREE BOARD AND VISTA MANAGEMENT
When submitting your request, Raintree uses the term “Work Order” but Vista uses the term “Service Request” or “Requests” – all three of these refer to work orders. The term “Requests” is used in the Vista-managed homeowner portal where you submit your work order/service request.
WHY WORK ORDERS ARE IMPORTANT
Work orders are a record of maintenance performed around the community. If you ask someone directly for maintenance assistance, there is no record of your request. A work order helps the Board organize and follow-through with requests, so you know that your concern has been received.
HOMEOWNER PORTAL ACCESS & HOW TO GAIN ACCESS
Vista Management manages your log-in credentials for the homeowner portal. If you do not have log-in credentials or have difficulty logging in, please call Vista for assistance at 407-682-3443.
If you do not have access to your Homeowner Portal (the preferred method for submitting your request), work orders may also be submitted by emailing or calling Vista Management:
- Email Vista Management at firstname.lastname@example.org
- Call Vista Management directly at 407-682-3443
The Raintree website provides a convenient link to the Vista homeowner portal, where you log-in with credentials given to you by Vista. Work orders/service requests are not managed or recorded on the Raintree website.