Unit Emergency Contact Information Needed if Not in Raintree This Year

With Covid-19 affecting us this year, some of our snow birds have chosen not to come down. This makes knowing who to contact when there is a problem within a unit very important. We already had smoke alarm batteries die and roof leaks occur, both of which meant Maintenance needed access to the unit to make repairs.

For this reason, we need a record of who to contact locally for a key to a unit, or either a friend or company looking after a unit. Emergency contact information, the name and phone number of a local person who has a key, should be sent to Randy Moreland at Phantom3mb@aol.com or to Katie Wilkerson (Vista Management) at Kwilkerson@vistacamfl.com.

New Security Company and Access Control Announced for Ventura

Starting Monday, July 15th, security provider Ramco Protective will replace Securitas and provide gate access control and security services within Ventura. Ramco Protective is a single-source security services provider, providing not only trained security officers but also gate access equipment installation, repair and maintenance services.

Also effective Monday, July 15th, GateAccess.net will replace TEKWave. This new system will offer the following features: web access to add guests, App accessibility, and voice call-in. After the transition, Ventura residents will no longer be able to call Access Control to add visitors. The only way to add guests or vendors will be through GateAccess.net or by calling the Admin Office at 407-275-7002.

If you are trying to add guests or a vendor to come on property before July 15th, enter them into TEKWave. Ventura will release more details regarding GateAccess.net soon.

Have a Maintenance Request? Start with a Work Order

To better expedite maintenance requests, a work order must be submitted through Vista Management. Once received, the work order is expedited to a Board member and/or a representative from Vista Management who will respond accordingly.

Why is a work order important? Work orders are a record of maintenance preformed around the community. If you ask someone directly for maintenance assistance, there is no record of your request. A work order helps the Board organize and follow-through with requests, so you know that your concern has been received.

Learn how to submit a work order