Have a Maintenance Request? Start with a Work Order

To better expedite maintenance requests, a work order must be submitted through Vista Management. Once received, the work order is expedited to a Board member and/or a representative from Vista Management who will respond accordingly.

Why is a work order important? Work orders are a record of maintenance preformed around the community. If you ask someone directly for maintenance assistance, there is no record of your request. A work order helps the Board organize and follow-through with requests, so you know that your concern has been received.

Learn how to submit a work order

Termite Inspection of Downstairs Units is March 12th & 13th

The yearly Massey termite inspection of all downstairs condo units is scheduled for March 12th and 13th. Inspections will start each day at 9:00am. Massey will need to get into each of the downstairs units. The following buildings will be inspected on Monday, March 12th: Buildings 1, 2, 3, 4, 5, 6, 7, 8, 9 and 12. The following buildings will be inspected on Tuesday, March 13th: Buildings 10, 11, 13, 14, 15, 16 and 27.

If you will not be home and cannot arrange for someone to be home during this inspection (such as a neighbor), call Massey directly at 407-648-4881 to schedule an appointment. This service is available at no additional charge to Raintree condo owners and renters.

What building am I in?

Ventura Modifies Community Telephone Numbers

On January 5, 2018, Ventura updated and modified their telephone system. When you call 407-275-7002, you will no longer reach the Admin Office directly. A welcome message will begin and then you must select one of the following extensions in order to reach the departments and/or locations below. If you do not select an extension, another menu will repeat to help get you to the right place.

EXTENSIONS:

300 – Administration

301 – Community Association Manager

302 – General Manager

303 – Controller

304 – Accounts Receivables

305 – Human Resources

308 – Director of Golf

309 – Pro Shop

310 – Pro Shop

313 – F&B Manager/Events

602 – Access Control (Securitas)

GATE ACCESS & CONTROL ASSISTANCE
The Curry Ford and Pershing gates no longer have their own phone numbers. To reach Access Control, dial 407-380-5672 (direct, but with no gate distinction) or 407-275-7002 (via the Ventura main line through the extension # mentioned above). Learn more about Access Control

You can still call the Pro Shop, Access Control and 19th Hole Restaurant using the numbers below without have to go through the main Ventura phone number:

Pro Shop: 407-277-2640
19th Hole Restaurant: 407-380-1882
Access Control: 407-380-5672